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+64 (0) 27 587 6077
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hello@dearheart.co.nz

FAQs

HOW DO I USE A SHAMPOO BAR?

Wet your hair thoroughly and the bar. Rub the bar from root to tip, put the bar down, lather and rinse. Repeat if necessary. Keep your bar dry between uses. External use only. If in contact with eyes, flush with water.

DO SHAMPOO BARS STRIP THE HAIR?

If you find that your shampoo bar is stripping the hair it is likely that it is a soap. The are many shampoo bars on the market are actually soaps and if the ingredient list is a long list of different types of oils then it is soap.

HOW DO I USE A CONDITIONER BAR?

Wet your hair thoroughly and the bar. Rub the bar around the part of your hair that needs conditioning (usually the ends) and leave it in for 1-2 minutes before rinsing well. Keep your bar dry between uses. External use only. If in contact with eyes, flush with water. Note: Solid conditioner bars don't lather, it's more of a cream effect.

HOW DO I MAKE MY BARS LAST?

Use a draining soap dish for handmade soap. For shampoo bars we recommend using the wall mounted Block Dock, or at the least let your shampoo bar dry and store it in the container between uses. Check out our bar saving options

THE SHAMPOO BAR CONFUSION

There are two types of shampoo bars; the soap free version (Dear Heart's) and the soap version. How do you tell the difference between a soap an an actual shampoo bar?  Look at the ingredients.  If the ingredients are a long list of oils, then it is a soap.

Our soap free shampoo bars have a low pH so there's no need for a vinegar rinse and no transition phase. Your hair will be loving it from the very first wash. Read more

HOW IS HANDMADE SOAP DIFFERENT TO COMMERCIALLY PROCESSED SOAP?

Our soap is made using the cold process method and all of the glycerin is retained in the bar. Commercial soaps don't contain glycerin which is why you will sometimes see a crack down the middle of a commercially made soap which is half used. Handmade soap is far more moisturising for the skin but  has a shorter shelf-life to commercially made bars.


DO YOU USE PRESERVATIVES?

We use a small amount of preservative in our hair bars. Our preservative is benzyl alcohol & dehydroacetic acid which is an eco-cert approved preservative.

WHAT ABOUT THE NASTIES?

We’re not a fan of the word “no” on our packaging and we won't provide a long list of what we don't include. Instead, we invite you to check out our ingredients list.