Free NZ Shipping for orders over $50 Free NZ Shipping for orders over $50

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+64 (0) 27 587 6077
Contact
hello@dearheart.co.nz

FAQs

HOW MUCH IS DOMESTIC SHIPPING?

For all New Zealand orders over $50 shipping is free. For smaller orders, delivery to New Zealand urban addresses (tracked) is $5 and to New Zealand rural addresses (tracked) it is $7. Please select correct shipping at checkout.

HOW MUCH IS INTERNATIONAL SHIPPING?

The fees for international shipping will be automatically calculated. For packages over 1kg, please contact us. 

HOW DO I MAKE MY BARS LAST?

Use a draining soap dish for handmade soap. For shampoo bars we recommend using the wall mounted Block Dock, or at the least let your shampoo bar dry and store it in the container between uses.

IS YOUR SHAMPOO BAR SOAP?

We love soap but it is not recommended for hair which requires a much lower pH.  Our soap-free bars are shampoo minus the water and the plastic bottle.  No need for vinegar rinses and no weird transition phase. Our bars are 5-5.5pH.

DO YOU USE PRESERVATIVES?

We use a small amount of preservative in our hair bars. Our preservative is benzyl alcohol & dehydroacetic acid (eco-cert approved preservative).

WHAT ABOUT THE NASTIES?

We’re not a fan of the word “no” on our packaging and because we are familiar with the ingredients that our customers don’t like, we don’t use them. So, take a look at our ingredients and see for yourself.

WHAT IF I’M NOT HAPPY WITH MY PRODUCT?

We care, so if you’re not 100% satisfied with your product you can return it within 30 days of the order date. We will provide a full refund including the cost of your shipping.