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+64 (0) 27 587 6077
Contact
hello@dearheart.co.nz

FAQs

HOW MUCH IS DOMESTIC SHIPPING?

For all New Zealand orders over $50 shipping is free. For smaller orders, delivery to New Zealand urban and rural addresses is a flat rate of $6.

HOW MUCH IS INTERNATIONAL SHIPPING?

We are currently only shipping to Australia. Please contact us for a quote.

HOW DO I USE A SHAMPOO BAR?

Wet your hair thoroughly and the bar. Rub the bar from root to tip, put the bar down, lather and rinse. Repeat if necessary. Keep your bar dry between uses. External use only. If in contact with eyes, flush with water.

HOW DO I USE A CONDITIONER BAR?

Wet your hair thoroughly and the bar. Rub the bar around the part of your hair that needs conditioning (usually the ends) and leave it in for 1-2 minutes before rinsing well. Keep your bar dry between uses. External use only. If in contact with eyes, flush with water. Note: Solid conditioner bars don't lather, it's more of a cream effect.

HOW DO I MAKE MY BARS LAST?

Use a draining soap dish for handmade soap. For shampoo bars we recommend using the wall mounted Block Dock, or at the least let your shampoo bar dry and store it in the container between uses.

THE SHAMPOO BAR CONFUSION

There are two types of shampoo bars; the soap free version (Dear Heart's) and the soap version. How do you tell the difference between a soap an an actual shampoo bar?  Look at the ingredients.  If the ingredients are a long list of oils, then it is a soap.

Our soap free shampoo bars have a low pH of 5.5 so no need for a vinegar rinse and no weird transition phase. Your hair will be loving it from the very first wash.

HOW IS HANDMADE SOAP DIFFERENT TO NORMAL SOAP?

Our soap is made using the cold process method and all of the glycerine is retained in the bar. Commercial soaps don't contain glycerine which is why you will sometimes see a crack down the middle of a commercially made soap which is half used. Handmade soap is far more moisturising for the skin.


DO YOU USE PRESERVATIVES?

We use a small amount of preservative in our hair bars. Our preservative is benzyl alcohol & dehydroacetic acid which is an eco-cert approved preservative.

WHAT ABOUT THE NASTIES?

We’re not a fan of the word “no” on our packaging and we won't provide a long list of what we don't include. Instead, we invite you to check out our ingredients list.

WHAT IF I’M NOT HAPPY WITH MY PRODUCT?

We care, so if you’re not 100% satisfied with your product you can return it within 30 days of the order date. We will provide a full refund including the cost of your shipping.